Subscribe to our NEWSLETTER to receive updates on the latest trends, new arrivals, exclusive offers, discount codes and promotions.
As soon as you subscribe, you’ll receive an email with a 15% welcome discount code, which you can use at checkout on your first online purchase on divoboutique.com.

To subscribe to the newsletter, click here.

If you didn’t receive the email with the 15% discount code, please check your spam folder or make sure you entered the correct email address when subscribing.

The 15% welcome code you received via email after subscribing to the newsletter is valid only once and cannot be combined with other active codes, sales, or on going promotions.
The code is valid exclusively on divoboutique.com and not in our physical stores.

You can create a new account by clicking the account icon in the menu.
Enter the email address you want to use, and you’ll receive a code to access your account.
You can update your personal information at any time by logging into your account.

To create your account, click here.

Shipping is free in Europe for orders over €400.
For orders under €400, shipping costs apply.
In case of return, shipping fees are non-refundable.
For more details on shipping rates, click here.

Orders are processed and prepared by our team within 24–48 hours from the order date and handed over to FedEx courrier.
For more details on delivery times by country, click here.
Please note that shipments and deliveries are made from Monday to Friday only.
During holidays, sales or promotional periods, shipping may take longer than usual.

Order cancellation is possible only if the order hasn’t been processed yet, so within 1 hour of confirmation.
To cancel an order, email us promptly at customercare@divoboutique.com with your order number and cancellation request.
Alternatively, contact our customer care at +39 0587 398155 (Monday–Friday, 9am–1pm and 2pm–6pm CET).

You can request an invoice at checkout by filling in the following fields:

-Billing address
-Tax Code or VAT Number

If you don’t enter these details at checkout, we won’t be able to issue an invoice afterward.

No, it’s not possible to add items to an order once it has been placed.
If you wish to purchase additional items, you’ll need to place a new order.
Please note: orders with the same shipping address will be grouped into one shipment.

Unfortunately, we cannot change the shipping address once an order has been completed.

If you want to place an order now but receive it later, please email customercare@divboutique.com with the date from which we may ship your package.
We recommend sending this email right after placing your order, so our team can handle it accordingly.

You can request a return within 14 business days from the delivery date.
To start the return/exchange process, proceed independently by clicking here.
For more details on returns and exchanges, click here.

As soon as we receive your return, our team will inspect the items.
If everything is in order, we’ll process your refund and you’ll receive a confirmation email.
Shipping fees are not refundable.
The refund will appear on your account within 7–10 days, depending on your bank’s processing times.
For more details on refunds, click here.

All our items go through strict quality control before shipping.
If you receive a defective item, please email customercare@divoboutique.com right away, providing your order number and photos clearly showing the defect, with the security tag still attached.
Our team will evaluate your request and assist you promptly.
Please note: items damaged due to normal wear, accidents, or misuse will not be considered defective.

All DIVO orders are carefully packed by our staff.
If your order is a special gift and you’d like premium gift wrapping, just select the option "Request gift packaging" at checkout.
You can also leave a personalized message that we’ll include in the package.
This service is completely free!

As soon as your order ships, you’ll receive an email with a tracking number.
Click the number to view your shipment status directly on the courier’s website.
For more details on shipping, click here.

Absolutely! Divo Boutique is an authorized retailer of all the brands available online and in our four physical stores located in Santa Maria a Monte and Pontedera, active since 1959.
On divoboutique.com and in our stores, you’ll only find authentic designer fashion — clothing, shoes, bags, and accessories — from the most renowned international designers.

If the size you’re looking for is not available, it means it’s sold out and we can’t guarantee restock during the season.
To avoid missing out, we suggest entering your email in the dedicated form on the product page — we’ll notify you automatically if the size becomes available again.

We also recommend:
• Checking the product page regularly for updates
• Adding the item to your WISHLIST so you can easily monitor it alongside your other favorites

You can reach our Customer Service team at:

PHONE: +39 0587 398155
Hours: Monday–Friday, 9am–1pm and 2pm–6pm CET

EMAIL: customercare@divoboutique.com
Hours: Monday–Friday, 9am–1pm and 2pm–6pm CET

WHATSAPP: +39 353 4449116
Hours: Monday–Friday, 9am–1pm and 2pm–6pm CET