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As soon as you sign up, you’ll receive a welcome email with a 15% discount code to use at checkout on your first online purchase at divoboutique.com.

To subscribe to the newsletter, click here.

If you haven’t received the email with the 15% discount code, please check your spam folder or make sure the email address you entered during sign-up is correct.

The 15% welcome code sent via email after subscribing to the newsletter is valid only once and cannot be combined with other active codes, discounts or ongoing promotions.
The code is valid exclusively for purchases on divoboutique.com and not in our physical stores.

You can create a new account by clicking the account icon in the menu.
Enter your email address to receive a code to access your account.
You can update your personal information at any time by logging into your account.

Shipping costs and customs duties are the responsibility of the customer and will be calculated directly at checkout.
Shipping is free if your order exceeds a certain price threshold.
For more details on shipping rates, click here.

Orders are processed and prepared by our team within 24–48 hours from the order date and handed over to FedEx courrier.
For more details on delivery times by country, click here.
Please note that shipments and deliveries are made from Monday to Friday only.
During holidays, sales or promotional periods, shipping may take longer than usual.

You can request cancellation only if the order has not yet been processed, which means within 1 hour of order confirmation.
To cancel an order, send an email as soon as possible to customercare@divoboutique.com with your order number and cancellation request.

Alternatively, you can call our customer care at +39 0587 398155 (Monday–Friday, 9 AM–1 PM and 2 PM–6 PM, Italy time – CET/CEST).

You can request an invoice at checkout by filling in the following
fields:
- Billing Address
- Tax code or VAT number
If you do not provide this information at checkout, we will not be able to issue your invoice later.

Invoices cannot be requested after the order is placed.

Unfortunately, once an order is completed, items cannot be added.
If you wish to purchase additional products, please place a new order.
Please note that orders shipped to the same address will be grouped and shipped together.

Unfortunately, it is not possible to change the shipping address once the order is completed.

If you want to purchase now but receive your order at a later date, please send an email to customercare@divoboutique.com indicating the desired shipping date.
Make sure to send the email immediately after completing your order, so our operations team can manage it accordingly.

You can return an item within 14 working days from the delivery
date.
To start a return, proceed independently by clicking here.
Return shipping costs are at your expense.
For more return information, click here.

Once your return is received, the items will be checked by our
team.
If approved, the refund will be issued to the same payment method used at checkout. You’ll receive a confirmation email when the refund has been processed.
Please note that shipping fees are non-refundable.
The refund will appear in your account within 7–10 days, depending on bank processing times.
For more refund information, click here

All our items undergo a strict quality check before shipping to ensure the highest standards.
If you receive a defective product, please contact us immediately by email at customercare@divoboutique.com, including your order number and photos clearly showing the defect and the
security tag still attached.
Our team will promptly assess your request and assist you.
Please note that items damaged due to normal wear, accidents or misuse will not be considered defective.

All DIVO orders are carefully packaged by our staff.
If your purchase is a special gift, you can request gift wrapping by selecting ‘request gift wrapping’ at checkout.
You may also include a personal message to be added inside the package.
This service is completely free!

Once your order is shipped, you will receive an email with your
tracking number.
Click the tracking number to view the shipping status directly on the courrier website.

Absolutely! Divo Boutique is an authorized retailer of all the brands available online and in our four stores located in Santa Maria a Monte and Pontedera, operating since 1959.
At divoboutique.com and in-store, you will find only authentic items—clothing, shoes, bags, and accessories—from the most renowned international fashion designers.

If the size you’re looking for is not available, it means it’s currently sold out and may not be restocked this season.
To avoid missing out, we recommend entering your email address in the dedicated form on the product page: we’ll notify you as soon as it’s back in stock!

We also suggest you:
• Check the product page periodically for updates
• Add the item to your WISHLIST to keep track of it along with your other favorites

You can reach our customer care through the following channels:

PHONE: +39 0587 398155
Hours: Monday to Friday, 9:00 AM–1:00 PM and 2:00 PM–6:00 PM (Italy time – CET/CEST)

EMAIL: customercare@divoboutique.com
Hours: Monday to Friday, 9:00 AM–1:00 PM and 2:00 PM–6:00 PM (Italy time – CET/CEST)

WHATSAPP: +39 353 4449116
Hours: Monday to Friday, 9:00 AM–1:00 PM and 2:00 PM–6:00 PM (Italy time – CET/CEST)