All products purchased from our online store divoboutique.com are sourced from our official boutiques in Santa Maria a Monte and Pontedera, and will be delivered to the address you provided in the order form via DHL Express (for Italy) or Fedex (for other countries) courieres.

Our online store ships throughout Italy and worldwide, with a few exceptions. We are temporarily not shipping to Russia, Belarus, Ukraine, Brazil, American Samoa, Micronesia, Northern Mariana Islands, Palau, Virgin Islands U.S., Cuba and Guam.

Shipments are made only on business days, from Monday to Friday, excluding national and local holidays (no shipments or deliveries are made on holidays).

FOR THE CHRISTMAS PERIOD, DIVO BOUTIQUE GUARANTEES DELIVERY BY CHRISTMAS FOR ALL ORDERS PLACED BY DECEMBER 17

Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:

Orders are processed and shipped within 1-2 business days from receipt of your order. During sales, festivities or special promotions, processing may take longer.

Divoboutique.com cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond divoboutique’s control (eg:
customs clearance, strikes, bad weather or any other event that make it impossible for the product to be delivered on time).

Orders placed after 1.00pm on Friday and between Saturday and Sunday will be processed from the following Monday.

Shipping times may vary depending on the selected country. The estimated delivery times indicated below are calculated from the moment the courier collects the goods from our warehouse.

Please note that Divo will consolidate multiple orders placed by the same customer and addressed to the same delivery location into a single shipment whenever possible.

Shipping costs are borne by the customer; however, shipping is free if the order meets the minimum amount required for free delivery.

Shipping conditions and shipping costs:
Free shipping for orders over AED 3000.
For orders below the shipping cost is AED 190 + customs duties and taxes (calculated at checkout).
Delivery time: 2–5 business days.

Please note that for countries outside Europe, taxes, customs duties, and import fees are already included in the price you pay at checkout (DDP shipping service – Delivery Duty Paid). You will not incur any additional costs upon delivery.

Our catalog and services on divoboutique.com will update automatically if you change your country.

Packages shipped to countries within the European Union do not include an invoice or any documentation showing the value of the goods.

All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an official invoice declaring the value of each individual item.

Once the order has been dispatched, customers will receive an email from divoboutique.com specifying the tracking number to monitor the shipment status. You can check the tracking from the DHL courier or Fedex website at any time.

Upon order delivery, customers are required to carefully inspect the parcel BEFORE signing as proof of delivery.

Should for whatever reason the divoboutique.com parcel or the packaging look tampered with, customers are requested to either sign for the package with reservation or refuse the delivery.

In the event that the delivery of the parcel has been accepted and signed with an unknown party’s signature or if there is evidence that the package has been tampered with, customers are requested to open a claim immediately with the courier and contact divoboutique.com at the email address: customercare@divoboutique.com 

When a reception desk or a concierge is available at the delivery address, the courier shall be entitled to deliver the package to the staff in attendance.

In the event that the parcel or the items inside are damaged or if an item shown in the delivery note is missing, customers are requested to retain the packaging for further checks.

 Any claim concerning damages, missing items and/or delivery to a wrong address shall be noticed and received by divoboutique.com within a maximum of 7 days from the order delivery date on the courier website, and failure to comply to this term will result in the claim not being accepted.

Should parcels not be successfully delivered to customers address for reasons depending on customers (incorrect telephone number, incorrect address, absent at address, non-compliance with import regulations) as per divobutique.com commercial agreement